IT - Application Support

Hiring for: HDFC Sales

Role: IT - Application Support

Positions: 1

Experience: 3 to 5 years

Location(s): Mumbai

Type: On-site / Permanent

Salary: Up to INR 8 LPA

IT Applications Support

Role Overview

We are looking for a detail-oriented and proactive IT Applications Support Specialist to

manage, troubleshoot, and enhance our software applications. The role involves providing

technical support to end-users, collaborating with development teams, and ensuring

smooth operation of applications across departments.

Key Responsibilities

·      Manage Level 1 and Level 2 support for applications

·      Diagnose and resolve application issues raised by users within defined SLAs

·      Maintain documentation of common issues and solutions in the knowledge base

·      Coordinate with vendors and internal teams for escalations and fixes

·      Assist with software rollouts, upgrades, and patches

·      Conduct training sessions for end-users when needed

·      Monitor application performance and generate periodic health reports

Required Skills & Expertise

·      4 - 5 years of experience in application support or IT service management

·      Familiarity with ticketing tools (e.g., ServiceNow, Jira)

·      Knowledge of SQL, APIs

·      Strong problem-solving and communication skills

·      Proven experience in supporting IT projects in the BFSI sector (Preferred)

Educational Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field